Refund Policy
Information about order concerns
Refund Policy.
If something about your order needs attention, start by telling us what happened and sharing the relevant order details.
Start with your order
Tell us about your concern.
If you have a question about a Cabinelle purchase, email us at info@cabinelle.lol with your order number, the item involved, and a description of the issue.
Photographs may help when your concern involves an item's condition, an incorrect item, or its packaging. Include clear images when they make the situation easier to understand.
A message begins a review of your request. It does not automatically approve a return or refund. The next step depends on the order and the information relevant to your concern.
How to begin
A clear path for your request.
Share the information you have. We can review your message and explain what is needed next.
Contact Cabinelle
Email info@cabinelle.lol. Include your order number and the email address used for the order when available.
Identify the item
Tell us which product your request concerns. If the order contained several items, identify the specific one.
Describe the issue
Explain what you noticed and when you noticed it. Attach photographs if they help show the relevant details.
Wait for instructions
Please do not send an item back before receiving instructions for your request. We will explain the next step after reviewing the information.
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When an item needs review
Show us what happened.
If an item appears damaged, differs from what you ordered, or has another issue, explain the situation in your own words.
Where relevant, photographs of the item and packaging can help provide context. Keep the item and packaging while the request is being reviewed.
If you have a question about an item's fit or suitability for your vehicle, include the product name and the details that relate to your concern.
Do not mail an item to our listed business address without receiving instructions for your specific request.
What happens next
Each request is reviewed.
The information needed to review a request may differ depending on the order and the issue. We may ask for additional details to understand the circumstances.
If a return is appropriate, follow the instructions provided for your request before sending an item. If a refund is approved, the applicable details will be communicated as part of the resolution.
This page does not state a universal return window, refund processing period, return shipping charge, or restocking fee. No such storewide terms have been provided here.
Nothing on this page limits rights that may apply under relevant consumer protection law.
Before you email us
Four helpful details.
A short, specific message gives us a useful place to begin reviewing your question.
Order number
Include your order number if you have it. It helps identify the purchase you are asking about.
Product name
Identify the item involved, especially if your order contains more than one product.
Clear description
Tell us what happened, what you expected, and when you noticed the concern.
Relevant photos
When useful, include images showing the entire item, the issue, and any relevant packaging.
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Common questions
Refund questions, made clearer.
These answers explain how to start a request. An individual outcome depends on its details.
01 How do I ask about a refund?
Email info@cabinelle.lol with your order number, the item name, and a description of your concern.
02 Should I send an item back immediately?
Please contact us first. Wait for instructions relating to your request before mailing an item.
03 What if my item arrived damaged?
Contact us with your order details and clear photographs of the item and packaging. Keep the packaging while the concern is being reviewed.
04 Is a refund automatic after I email?
No. Your message begins a review. We will consider the relevant information and explain the next step.
05 What if I received a different item?
Send your order number, the name of the item you expected, and a photo of the item received.
Contact Cabinelle
Let's review your order.
Tell us which item your request concerns and what happened. Include your order number if it is available.
Please keep full payment card details, security codes, and account passwords out of your message.
info@cabinelle.lolYou can also call 9728962293.