Returns & Refunds
Cabinelle / Customer Care
Returns & Refunds.
Sometimes an order needs another look. Start with the details, and we can help you understand the next step.
A clear place to begin
Tell us what happened.
If something about your Cabinelle order is not right, get in touch with us before sending an item back. Share your order number, the item involved, and a short description of the issue.
Photos can be helpful when an item arrives damaged, looks different from what you expected, or has an issue that is easier to show than describe. Our team can review the information you provide and explain the available next steps for your order.
Please keep the item and its packaging while your request is being reviewed. This helps preserve information that may be useful in assessing the issue.
The request process
Three simple steps to get started.
The right solution depends on the item, the order details, and the reason for your request.
Send your order details
Email us with your order number, the product name, and the email address used at checkout.
Explain the concern
Tell us what happened and include clear photos when they help show the condition of the item or packaging.
Wait for instructions
We will review your request and let you know what information or action is needed next. Please do not mail an item before receiving instructions.
A request is reviewed individually. Contacting us does not automatically approve a return, exchange, or refund.
Before you reach out
A little context goes a long way.
Whether your question is about an incorrect item, visible damage, or a product that did not meet your expectations, the details help us understand your situation.
Keep the details close at hand.
Your order confirmation is a useful starting point. It can help you find the order number, identify the item, and confirm the information connected with your purchase.
If the concern involves shipping damage, photographs of the shipping carton, any inner packaging, and the item itself can help show the full picture.
For questions about a product after use, describe how it was used and what you noticed. Specific details are more helpful than a general description.
Helpful information
What to include in your message.
You do not need to write a long explanation. A few accurate details give us a better starting point for reviewing your request.
Your order reference
Include the order number if you have it. If you cannot find it, provide the name and email address associated with the order.
The item involved
Tell us which item your request concerns. If your order contained several items, identifying the specific product can prevent confusion.
What you noticed
Describe the issue in your own words. Mention whether you noticed it when opening the package or after using the item.
Relevant photographs
When applicable, photograph the item, the issue, and the packaging. Clear images can make it easier to understand the condition you are describing.
Your preferred contact email
Let us know where we can reply. Using the email address linked to your purchase may help us locate the order details.
Every request has its own details
Review first. Then the next step.
Different situations may call for different information. A question about the wrong item can require different details from a question about shipping damage or product condition.
Please wait for a reply before making arrangements to send anything back. If a return is appropriate, the instructions provided for your specific request will tell you how to proceed.
If a refund is approved, the applicable details will be communicated as part of the resolution of your request.
Common questions
A few things worth knowing.
These answers explain how to start a conversation about your order. The outcome of a request depends on its individual details.
01 How do I ask about a return?
Email info@cabinelle.lol with your order number, the item involved, and the reason for your request. Include photographs if they help show the concern. Please wait for instructions before mailing an item.
02 What if an item arrived damaged?
Contact us with your order details and clear photographs of the item and packaging. Keep the packaging while the concern is being reviewed, as it may provide useful context.
03 What if I received a different item?
Send us your order number, the name of the item you expected, and a photograph of the item received. We can review the order information and advise you on the next step.
04 Should I send my item back right away?
Please contact us first and wait for instructions. Sending an item without guidance can make it harder to connect the package with your request or determine the appropriate next step.
05 Is a refund automatic after I contact you?
No. Contacting us begins a review of your request. Any applicable resolution is determined after the relevant order and item details have been considered.
06 What information helps with a product concern?
Tell us what you observed, when you noticed it, and how the item was being used. Photographs of the relevant area may help us understand your description.
07 Where can I ask about a refund?
Email info@cabinelle.lol with your order number and a description of your question. If you have already contacted us, include the details from your earlier message so we can understand the context.
Cabinelle customer care
Need to talk through your order?
Send us the details of your request. Our email is the place to start for returns and refund questions.
Have your order number ready if it is available.
info@cabinelle.lolYou can also call 9728962293 if you prefer to discuss your question by phone.